General Terms and Conditions of Business:
1.1 The following general terms and conditions of business set out the sale of products,
1.2 The customer is asked to carefully read the general terms and conditions of business before making any purchase. By using the website or making any purchase, the general terms and conditions of purchase of our products are automatically accepted. As user of this website, you acknowledge that any use of this website, including any transactions you might make, are subject to the terms and conditions set out below.
1.3 We reserve the right to change these terms and conditions at any time, by publishing a new version. Therefore, we suggest saving and printing a copy before making any purchase. All changes will become effective on the date they are posted on this website. It is your responsibility to read these terms and conditions each time you use this website and your continued use of this website shall signify your acceptance of the latest published terms and conditions.
Conclusion of Contract:
2.1 Please note that the contract between vendor and customer is concluded and effective only upon acceptance of the purchase proposal by vendor (or when the order is in status - Delivered).
2.2 Once the order receipt is confirmed, an email will be sent to the email address supplied by the customer. This email confirmation includes order number and date, invoice details, shipping address, details and prices including VAT of ordered goods, shipping charges, payment terms, notes and other information to the customer.
2.3 Upon receipt of customer’s order, our customer service will review payment, material on stock, and will process and acknowledge the order.
2.4 In case of unforeseen shortfalls in stock or if we are unable to supply your goods within the timescale indicated on our web site, our customer service will contact the customer by email or telephone.
In such cases the customer can choose either to,
a) Cancel the order and receive full refund in case payment was effected already (refund will be made within 10 working days after request for refund was communicated)
b) Or exchange the product
c) Or accept new delivery date once ordered goods are available
2.5 In case of missing or partial order acknowledgement, we will accept no claims for damages as well as contractual or extra-contractual liabilities for direct or indirect damage to persons and or property.
2.6 The vendor is not responsible or liable for any shipping delays or errors in the case of wrong or incomplete information provided at order placement. Risk of loss and damages are passed on to the carrier upon collection of goods. The vendor is not liable for any delay or failure to deliver goods by the assigned carrier.
2.7 All prices shown on this web site are in British Pound and exclude VAT. VAT and shipping charges are added to total order amount or advised accordingly.
2.8 We will issue an invoice for each order placed on the www.atamenities.com website; the invoice will contain the information given at the time of registration (billing address ,details). The customer is solely responsible for correct entering the correct data.
Payment terms / Prices & Credit Limit:
3.1 We reserve the right to change prices on the web site at any time. Prices cannot be changed once the order has been acknowledged, even though errors may occasionally occur.
3.2 We accept the following as methods of payment: credit/debit cards (Visa, Master ,Maestro, Diners Club), PayPal, Virtual Terminals (over the phone), cheques and bank transfer (subject to clearance of payment).
3.3 In case of bank transfer in advance, goods will be dispatched after receipt of full payment into our account.
The bank transfer must be made within 3 working days from order acknowledgement, or the order
will be automatically cancelled.
The order number should be put as the reference on bank transfer payments.
3.4 The first order for new customer's will be issued with a proforma invoice and require payment before dispatch. For any further order a credit limit and payment terms up to 60 days from the order date may be offered subject to status and agreement. We reserve the right to alter, or change the credit limit, payment terms or, terms and conditions anytime without prior notice.
3.5 The Goods remain the property of AT Amenities Ltd until paid for in full.
3.6 The liability for the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of liability for the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts, between the seller and the buyer under which the goods were delivered.
3.7 To open the credit account we will require you to complete a credit application form.
3.8 Payments with credit cards, cheques, bank transfer, Virtual Terminal, online or PayPal are accepted as soon as confirm receipt of payment.
3.9 All goods are supplied by us on the condition that our liability for any fault or defect in the condition, description or quality for any purpose is limited in amount to a sum not exceed by the purchase price of the goods and order.
4.1 We will provide delivery to customer of ordered products to the delivery address indicated on the order.
4.2 We make all effort to deliver goods within 3-5 working days from receipt of payment.
4.3 We are not liable for any delay or failure to deliver products due to unforeseen circumstances beyond our control.
4.4 On delivery the customer or the person in charge to receive the goods must inspect the goods and inform to us if there any deficiencies.
Items Faulty on Arrival:
5.1 In the unlikely event that your items are faulty on arrival, you have 7 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation within 14 days. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Any items found not to be faulty by us will be returned to you. In this instance you will be liable for the return carriage.
Items Damaged in Transit:
6.1 Should any items be damaged in transit, we ask that you report it to us within 2 calendar days. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
If the customer signs the delivery slip without the necessary note, we cannot accept any complaints regarding external damages or possible defects caused by the transport.
If you change your mind:
7.1 If you have simply changed your mind about any item ordered and you wish to return it, you can do so provided you inform us of your decision with 14 calendar days of receipt. The item must not be used and must be in 'new’ condition when returned to us. Once you have informed us that you wish to return goods under the DSR regulations, you have 15 calendar days to do so, at your own expense. Once the item is received, we will issue a full refund for the product to your original payment method.
Bespoke Products and Special Orders:
8.1 Unfortunately, this refund policy does not apply to bespoke items and special order products.
If you wish to get in touch regarding any complain, please email your inquiry to firstname.lastname@example.org
You’re Right to Cancel.
9.1 To exercise the right of return the customer shall inform customer service, detailing the returned items with order number within 7 days after goods receipt, .
9.2 The goods shall be returned within 7 days in their original packaging.
9.3 We will refund the paid amount after deducting restocking charges within 10 working days upon goods receipt.
9.4 Damaged products without original packaging cannot be returned.
Your Statutory rights are not effected.
10.1 All products sold by us have a reasonable guarantee implied.
10.2 In case of claimed defects, if the product inspection by the manufacturer proves to not be covered by standard manufacturer warranty, and is caused by improper handling and damage by customer, all inspection and repair costs as well as delivery costs will be billed to the customer.
10.3 In case of conformity defects, we will either repair or replace the defective product, offer a discount on the purchase price or accept cancellation of purchase order without any expense to the customer.
10.4 The customer must inspect the goods for defects and proper functioning within 7 day after delivery. Possible defects at the time of delivery shall be notified within 2 working days stating the order number, item number and pictures showing the defect.
10.5 If we are unable to replace or repair the product , in accordance with the customer, we may propose the customer to replace the product with another one having the same or better features, or refund the paid amount less signs of wear and depreciation in value.
10.6 The product shall be returned by the customer in the original packaging and adequately packed together with all its parts (packaging, documents and accessories: instruction manual, assembly tools, etc.).
Communications and complaints
11.1 All communications and complaints are so be sent by Email or by registered post.
Any dispute or claim arising out of (including contractual or non contractual disputes or claims), shall be governed by, and construed in accordance with British law.